FAQ
Frequently Asked Questions
What ingredients do you use in your hair and skincare products?
All our products are handmade with **natural and organic ingredients** such as shea butter, rosehip oil, neem oil, cocoa butter, and botanical extracts. They are cruelty-free and free from harsh chemicals.
Are your lip balms and soaps safe for sensitive users?
Our **lip balms contain beeswax** and our soaps are made with **natural and organic ingredients**. All products are cruelty-free, handmade, and formulated to be gentle and nourishing. We recommend patch testing new products to ensure safety.
How do I choose the right product for my hair/skin type?
Each product page includes detailed descriptions and usage instructions. You can also reach out via our chat for personalized recommendations.
How long does it take to receive my order?
Orders are usually processed within 1–5 business days. Standard shipping takes 3–7 business days.
Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email. You can also request tracking through our chat.
Can I return or exchange a product?
Returns and exchanges are accepted within 14 days of delivery. Products must be unused and in their original packaging.
How do I start a return or exchange?
You can start the process by contacting us through our chat or email with your order number and reason for the return/exchange.
How do I contact you for additional help?
You can chat with us live using the chat widget, email us at support@gentlesoftinc.com, or reach out via our social media pages.